We visited Colucci recently to select granite. Upon entering the store we were greeted by a female rep. After briefly explaining what we were looking for, and seeing we brought sample tile from a competitor, she made a gesture and pointed down the hallway, “there’s our granite”. We uncomfortably walked though the store looking at granite. She didn’t once ask if we needed guidance which is something we’d expect of any conscience sales person with so much as a pulse. A week later we returned with granite measurements. We provided this information to the rep and she began processing the order. At the end of the transaction we asked if she’d take a quick look at the photos of the project and provide an opinion on the layout. She proceeded to unprofessionally, and in front of others in the store, say “are you serious, you didn’t even buy tile from us and you’re asking for what?” I replied “yes, we’d like your opinion”. The rep turned to look at a co-worker, smirked and said, “he’s freaking serious! The co-worker ignored her and did not make eye contact with us. The rep followed with an uncalled for facial expression and gesture. I closed the discussion by saying, “well, we are buying several hundred dollars of product from Colucci and I really don’t think we’re asking much.” The rep then rudely ignored the request all together. In all our years this was one of the most embarrassing and belittling customer service experience ever!