System Will Help Residents Voice Neighborhood Concerns

Dormont Borough is making it a little easier for residents to report problems in their neighborhoods.

Earlier this month, approved the purchase of a service request system that would allow users to submit questions and information to the borough via cell phone or computer.

Once in place, the system, called PublicStuff, can be used by residents to report code violations, service requests, complaints and other concerns, and track responses to the messages.

The system will cost $1,500. Borough manager Jeff Naftal said the system also will help the borough better track and respond to service requests from residents.

Residents also would be able to track the progress of response to the problem online.

"It allows you, the public, the customers we provide service to, to get us information so we can respond in a timely and accurate fashion," Naftal said. "We're hoping this will make it easier and better for residents to contact us and get things accomplished."

Naftal said a start date has not been set, but he expects the program to be up and running by the end of September.

Dormont-Brookline Patch will publish follow-up articles about the system as more details become available.

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