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System Will Help Residents Voice Neighborhood Concerns

A new software system will make it easier for Dormont residents to report problems in their neighborhoods.

Dormont Borough is making it a little easier for residents to report problems in their neighborhoods.

Earlier this month, approved the purchase of a service request system that would allow users to submit questions and information to the borough via cell phone or computer.

Once in place, the system, called PublicStuff, can be used by residents to report code violations, service requests, complaints and other concerns, and track responses to the messages.

The system will cost $1,500. Borough manager Jeff Naftal said the system also will help the borough better track and respond to service requests from residents.

Residents also would be able to track the progress of response to the problem online.

"It allows you, the public, the customers we provide service to, to get us information so we can respond in a timely and accurate fashion," Naftal said. "We're hoping this will make it easier and better for residents to contact us and get things accomplished."

Naftal said a start date has not been set, but he expects the program to be up and running by the end of September.

Dormont-Brookline Patch will publish follow-up articles about the system as more details become available.

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Bob Dini August 24, 2012 at 12:33 PM
Maybe we can start with having the 2-3 foot growth of weeds on West Liberty Ave and Potomac sidewalks removed ASAP. Can a Council member educate me on any Borough codes on business owners to maintain and keep the area in front of their business free of debris,trash,weeds, etc. ? I will never understand how a business owner would be comfortable having their customers walk through litter negligently left by some irresponsible litterbug when entering their business ! BTW, can I recommend increasing the fines to anyone caught littering. Let's begin with $25 for 1st offense, $100 for 2nd, and $250 for 3rd. Or greater is fine by me, kids should be included in this as well and also at the parks. Cigarette butts are litter.
Janice Meyer September 04, 2012 at 11:14 PM
Not sure what your comment has to do with the PublicStuff system Bob. Or why you posted your "recommendations" to Borough Council on The Patch, instead of going to a Council meeting and voicing them there. Or e-mailing them to the new Borough Manager from the Borough Wbnsite contact list link. If you want those things, DO SOMETHING to make them happen. SIGH. As far as the PublicStuff system goes, I LOVE the idea, and am looking forward to uit. It can be frustrating to go to Council meetings, call or e-mil Borough Officials and make suggestions or complaints, and not know if anything is actually being done about them. These dyas we all want instant gratification it seems. And though this sytem would not be able to get every issue dealt with as quickly as some may want, it would give people a fast and easy way to make inquiries or file complaints. And having the ability to go online and actually track the status of an inquiry or complaint would alleviate some of the frustration associaited with not knowing if your issue is being dealt with. I Look forward to using this new system, and hope it works as intended. Thank you Jeff!
Erin Faulk September 05, 2012 at 12:39 AM
JLM, thanks for your comment. I just got back from a council meeting, and it sounds like the plan is to have this system up and running on Oct. 1. I'll post an article in the next day or so with a few more details. Thanks for reading!
Janice Meyer September 06, 2012 at 01:22 AM
Thank you Erin! I was planning to attend the Council meeting but was unable to due to medical issues. I look forward to reading about what I missed in future articles on The Patch! And thank you for the work you are doing to keep residents informed of community issues and news!
Erin Faulk September 06, 2012 at 01:47 AM
No problem, JLM—thanks for reading!

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